Contact Russiaville Water Restoration

What's safe to do before the crew shows up in Russiaville?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What will we ask when you call about water damage in Russiaville?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Where the water is coming from, and whether it's still running.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Whether the floors feel soft or damp above the crawl space.
• Whether this happened overnight or in the last hour.
• About how old the house is. A lot of homes in Russiaville date from the 1950s, and older plumbing changes what the crew checks first.
• If the furnace or water heater got wet.
• A good callback number, in case the call drops.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What happens when the crew gets to your Russiaville home?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

Which details about Russiaville homes help the crew plan?

A lot of Russiaville was built in the 1950s, when galvanized steel and early copper were common for supply lines. Typical houses here are ranch and two story homes. Foundations here range between full basements and crawl spaces, so let us know which one your house sits on. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. If your house still has galvanized pipes, mention it on the call, since they tend to fail at the threaded joints. Tell the person who answers what you know, and the crew will take it from there.

Is your neighborhood in the Russiaville service area?

The Russiaville crew covers these neighborhoods:

• Meadow Run Drive Area · built mostly in the 1980s to 1990s, basements are common
• Historic Downtown Core · built mostly in the 1960s to 1970s
• Western School Corporation Residential Area · homes from the 1970s to 1990s, basements are common

This number also takes calls from nearby Kokomo, Greentown, Burlington, Michigantown, Sharpsville and Kempton. For addresses near the edge of the service area, call and the team will check whether a crew can get there. You can read more about water damage restoration in Russiaville and basement flooding.

What do people ask before calling about water damage in Russiaville?